A Brand to Die For

I am often asked, “What does it take to create a successful marketing campaign?” The reality, at the heart of it all, is the client’s brand essence; how that brand is represented and how to and perceived by the market. All successful marketing and advertising strategies spring forth from this basic tenet – brand essence.

What qualities does the brand stand for? What can the brand do for me, as a consumer, or member? How can the brand enrich my life or otherwise provide me value?

These are some of the questions that consumers silently ask themselves as they interact with the messages and touchpoints that are related to your brand.

But what does it take to create a brand that people identify with, support or spend their money on? How does one create a brand…well, to die for?

As a Social Intelligence Architect, I must continually hone my skills for the benefit of my clients. This means always advancing my understanding of social and communication dynamics. As a result, I can create effective messaging scenarios derived from a strong brand essence. The result is targeted traffic and ultimately sales, for my clients.

The agencies that represent entities like Nike, Target, Dell, Microsoft and countless others understand social and communication dynamics and deliver prime examples of successful brands. But other brands which you probably wouldn’t even consider (yet are perhaps even more influential), can illustrate the power that a brand can hold and deliver within a given marketplace.

The Most Powerful Brands You Would Never Think Of

You wouldn’t normally think of the Hell’s Angels, the Latin Kings or the Mexican Mafia as “brands,” but they most certainly are. In fact, these brands exhibit some of the strictest brand management strategies in existence and it’s paid-off for these entities in event the most turbulent of times.

The Hell’s Angels, for example, are a legitimate California business entity known as the Hells Angels Motorcycle Corporation (HAMC); replete with corporate bylaws and yes, a very well-known brand. HAMC, in the past has brought suit against market giants like the Walt Disney World Company over infringement of their brand. HAMC is very strict – even with their own members – as to how the HAMC logo and related, accompanying patches are to be arranged and displayed. Simply to be allowed to don the coveted official leather vest with logo is even an arduous process that only a select few are offered. And even then, the HAMC logo and patches must be worn in adherence with the corporate guidelines.

The Latin Kings brand is a gold colored 5-point crown on a black background. The 5-points and the black and gold colors all signify specific attributes about the brand (its essence). The 5-points, indeed, represent love, respect, sacrifice, honor, and obedience. Gold represents the sun and a bright future, while the black represents the past.

The Mexican Mafia’s brand is an open hand with the letter inside the palm. The M, of course, signifies the Mexican Mafia and is its established moniker; known and respected the world over.

Each of these organizations has developed a fierce following from both “internal” members and “external” admirers. Each has a brand management system (and a related code of conduct) which ensures their members utilize and represent the brands in only the ways specified by the entities themselves. Deviation from these brand management and conduct guidelines can result in death.

Truly, these are brands that people die for. But why?

In no way am I condoning gangland-style tactics or illicit activities, nor am I suggesting the use of violence, fear, or intimidation in your customer loyalty programs and brand acceptance strategies.

All sociological arguments aside, there remains an interestingly powerful component to these brands. Never mind that inculcated members have replaced their allegiances to God, country and family with allegiance to the brand and all that it encompasses. The real take-away from this striking analogy is the weight that each of these brands carry to those who are not gang members, but yearn to be.

The answer to creating a brand that people identify with, support or spend their money on is born out of a necessity that it helps to fulfill. In the case of these gang examples, their brands evolved to represent solutions to their “consumers’” needs; the need to be accepted, the need to have shelter, the need for protection, etc…

360 Degree Assessments: 10 Benefits to Managers

Without exception, persons in management positions can benefit significantly from a 360 degree assessment conducted by an outside consultant or coach. This type of assessment provides managers with an unfiltered view of their “performance” in the workplace according to a selected group of employees who represent several or all layers of the organization. The hired third party interviews (face to face or by phone) up to ten staffers, using a standardized set of pre-established open-ended questions approved by the manager. After the interviews are completed, the consultant or coach prepares a comprehensive summary of the common themes and trends, carefully protecting each employee’s privacy. The following is a list of the major benefits to such an assessment:1. The manager learns how staff view her daily behaviors.This piece of the final report shows the manager exactly how her know-it-all attitude or inaccessibility affects her employees. It provides her with examples of how her anger problem stifles morale, how her silent treatment creates fear, or how her constant interrupting during conversations shuts people down.2. The manager receives evidence of his strengths.In this section of the report the manager reads a comprehensive list of his strengths according to the staff who were interviewed. In addition, the manager learns what he does better than anyone else his employees have ever known throughout their careers as well as specifically what they count on him for.3. The manager gains insight around her weaknesses.This section reports obvious weaknesses as identified by the staff. This is where a failure to serve as a credible, steady resource to employees shows up. It’s where gossiping or lack of genuine interest in people gets mentioned.4. The manager receives feedback about certain aspects of his professional image.This piece discusses the manager’s body language, speech, dress, approachability, character, integrity, likability, and confidence. Employees have been given the opportunity to weigh in on these components, citing examples of both positive and negative evidence.5. The manager learns how her staff interpret her frame of mind and world view.In this section the manager reads about whether or not her employees see her as emotionally stable, grounded, solid, fair, supportive, optimistic, and/or generally eager to jump into the day. Managers with great talent and skill are sometimes surprised to learn that staff question their emotional stability or motivation or ability to serve as leaders.6. The manager finds out how his staff see him as a human being.Here the manager reads a detailed, collective description of himself. This can be enlightening and humbling. It’s not unusual for employees to know their manager as a good and decent person who is not capable of leading a department to greatness. But the reverse can be true too. Sometimes employees talk about a boss with noteworthy technical skills who is self serving, self absorbed, and disconnected from others.7. The manager gets a peek at how others view her outside of the department.This piece talks about what staff hear outsiders say about her: persons in other departments, individuals in the community, stakeholders, etc. In this section the manager learns about her reputation as “dictator” or “great boss material” or “openminded”.8. The manager receives information about his impact upon others.Here the manager reads about how he makes employees and others feel when he is around them and interacting with them. He finds out if he makes people nervous and upset or if he inspires them to exceed expectations.9. The manager gets clues about her professional and personal development needs.In this section the manager gains insight around the technical and/or soft skills her staff want her to acquire and implement. As she reads this, she has the opportunity to learn specifically how they think she should grow over the next year or so.10. The manager learns how he influences his employees’ attitudes, work performance, and job satisfaction.This piece allows the manager to read an assessment of his degree and type of influence upon his employees. He may now understand that he either de-motivates people or excites them, throws stumbling blocks their way or finds ways to support them, kills their satisfaction or fuels it.

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